Certificación Koko | Cumple la ley del fichaje digital 2025

Data protection certifications

At KOKO HR, the security of your information is our
priority. We hold the
main international
and national certifications that back up our
commitment to
data protection and
regulatory compliance:

LOPD

These certifications reflect our real commitment to
protecting your data and
allow us to work with
companies and organisations that demand the highest
levels of security.

Website owner information

USA EL KOKO, SL, Tax ID B10574770, registered at
CALLE MAHON, 18, ELCHE
(ALICANTE), 03206, and
contact email hola@activaelkoko.com

Registered with the Commercial Registry under No.: A-179901.

Data protection controller

The owner is the controller of the personal data
collected through browsing and use
of this website in accordance with
the requirements set out in REGULATION (EU)
2016/679
on the protection of natural persons' data, as well as
in accordance with Law
34/2002 of 11 July on Information Society
Services and
Electronic Commerce (LSSI-CE).

By using this website, we understand that you have read
the information provided
regarding the
processing of your personal data.

Data protection policy

The controller applies the principle of proactive responsibility
to the processing of
personal data,
constantly keeping the data protection system up to date
and continuously
improving it in line with the applicable legal
requirements,
guaranteeing
at all times:

· Respect for the freedoms and fundamental rights
of natural persons.

· That data is processed lawfully, fairly and
transparently.

· That the data processed is accurate, adequate,
relevant and limited to what is necessary
in relation to the purposes
for which it is collected.

· That the purposes for which it is collected are explicit and
legitimate, and that it is not processed
in a way
incompatible with those purposes.

The purpose of this document is to inform users
about what we do with their
personal data, how it is
collected, what it is used for, the rights they
are entitled to, as well as all
the legal information required
under the applicable regulations.

Data collected, purpose and lawfulness

The personal data processed is that provided
by users through the
forms available on
this website, and is the minimum required in order to:

· Send you information about our products / services

· Handle enquiries.

· Process orders, as well as issue the corresponding
invoices, inform you about the
status of
orders, handle claims and any other matter arising
from the
service provided through this website.

These purposes are based on the legal grounds
for processing data set out
by the applicable
regulations: the performance of a contract or the provision
of a service to
users, compliance with
legal obligations, legitimate interest, and the
consent of users.

Web forms

Personal data collected through the contact
web form is used to
handle any
enquiry the user makes through it.

Personal data collected through the order
form is used to process the
data required
for the correct management of your orders.

The processing of data is legitimised by the
consent you give us when
expressly
accepting the terms of processing
set out in this privacy
policy.

Data recipients

Personal data obtained through
the web forms is recorded and
stored on
electronic media controlled and supervised by
the data
controller.

Your personal data will not be disclosed to third parties,
except where such
disclosure is
covered by a legal obligation, or when it is necessary, for
the correct
provision of the service or the performance of the contract,
to disclose your data to
third parties in order to
process payment (payment gateways) or manage
the delivery of
products (couriers), with such disclosure
being limited to the needs of the service. When paying
through
other payment gateways, we recommend that users read
their privacy policy
to understand how they
handle personal information, for example:

Redsys Servicios de Procesamiento, S.L. (“Redsys”),
registered in Madrid, Calle Francisco
Sancha, number 12, with
Tax ID number B-85955367, which fully complies
with
current legislation on the protection of
personal data and with the
confidentiality
commitments inherent to its activity. Redsys has
adopted the technical
measures necessary to maintain
the required level of security. You can view their privacy
policy at https:www.redsys.es/
legal/
20180223_politica_de_privacidad_web_publica_redsys.pdf

PayPal (Europe) S.à.r.l. et Cie, S.C.A. (R.C.S. Luxembourg
B 118 349), whose privacy
policy sets out the appropriate
security measures for the correct processing of
users' personal data. You can view their privacy
policy at https://
www.paypal.com/es/webapps/
mpp/ua/privacy-full?locale.x=es_ES#1

In cases where the disclosure of data to third parties
is not covered by the legal grounds
set out in the
previous section, data will only be disclosed to other
recipients
if the user has given
their express consent.

We maintain strict criteria for selecting
data processors and a contractual
commitment
with each of them to comply with and enforce the
obligations
established regarding data protection.

Where international transfers of
data occur, USA EL KOKO, SL
will guarantee that the transfer of
your personal data is carried out in accordance with
the applicable
privacy laws and, in particular, that the necessary
contractual, technical
and organisational measures are applied,
such as the standard contractual clauses approved by
the
European Commission. You can obtain more information about
how our organisation
processes personal data
by requesting it via email at: hola@activaelkoko.com or
by
accessing the following link:

https://www.accesousuario.com/protecciondedatos/rgpd/informacion_consentimientoAPI.php?codEmpresa=80266

Technical and organisational data protection measures

Our systems have the technical and
organisational measures necessary to guarantee the
confidentiality
and preservation of personal data obtained
through the website.

Personal data collected through the website is processed
using the HTML protocol with
a valid SSL certificate.

The staff involved in data processing
operations: access, editing, deletion,
etc. are trained
for this purpose, and are committed to this data
protection
policy.

Data retention

Personal data obtained through the
contact form will be
kept for as long as
necessary to handle the request/enquiry made.

Personal data obtained through the
order form will be
kept for as long as
a contractual and/or commercial relationship exists with you, or until
you exercise your right to erasure, cancellation and/or
restriction of the
processing of your data.

Once the contractual relationship has ended, we will keep
your information duly blocked, without
giving it any
use, for as long as it may be necessary for the exercise or
defence of claims, or
for as long as any type
of judicial, legal or contractual liability may arise from
its processing,
which needs to be addressed and for which its
recovery is necessary.

If you have expressly accepted the sending of
commercial information, we will keep
your contact
details until you inform us of your decision
to opt out of such
commercial communications.

Data Protection Officer

The data protection officer is SYMTRA
CONSULTORES Y FORMACION SLU. You can
contact
the officer at DPD@SOLUCIONLOPD.NET.

The Data Protection Officer is responsible for
overseeing compliance with data protection
regulations, in order to resolve
questions about the privacy policy and
handle enquiries regarding the processing of
personal data. They should also be contacted
to
submit complaints regarding the processing of
personal data, as well as
for the exercise of
the rights granted to data subjects with regard to their
personal data.

Information about the existence
of automated decisions

(including profiling)

We do not normally make automated decisions, but
whenever we do we will make it clear
that this type of decision is
being made. However, USA EL KOKO, SL,
Tax ID
B10574770, includes several sections dedicated to
the personalisation of services in order to
display personalised
advertising when you visit its Website, and also to
send
personalised communications.

USA EL KOKO, SL, Tax ID B10574770, acknowledges the
possibility of profiling
in order to improve its
product offering or personalise the sending of commercial
offers, or to provide
a more personalised experience to the customer.

Objecting to your data being processed
for advertising purposes

If you gave your consent for your data to be used for
advertising purposes and no longer wish
to receive advertising,
you can withdraw your consent at any
time by sending an email
to the controller's
email address, hola@activaelkoko.com.

Changes to the Privacy Policy

We may amend the information contained in
this Privacy and Cookies Policy
whenever we consider it
appropriate. If we do so, we will notify you
through
various channels via the Platform (for example, through
a banner, a pop-up or a
push notification), or
we may even contact you at your email
address when
the change in question is significant
for your privacy, so that you can review
the
changes, assess them and, where applicable, object to or opt out
of a service or
feature. In any case, we
suggest that you review this Privacy and
Cookies Policy
from time to time in case there are any minor changes
or we introduce any
interactive improvement.