TERMS AND CONDITIONS OF PURCHASE
INTRODUCTION
The purpose of this document is to establish the conditions of use of the https://www.activaelkoko.com page as well as the conditions for the purchase of products through it by users.
We ask you to carefully read these TERMS AND CONDITIONS OF PURCHASE as well as the PRIVACY POLICY before using this website. If you wish, you can print these conditions. By using this website or placing an order through it, the user accepts our TERMS AND CONDITIONS OF PURCHASE as well as our PRIVACY POLICY, therefore, if you do not agree, you should not use the website.
GENERAL INFORMATION
In compliance with the duty of information contained in art. 10 of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the ownership of the website corresponds to USA EL KOKO, SL, address located at CALLE MAHÓN, 18, ELCHE (ALICANTE ), 03206 and with email HOLA@ACTIVAELKOKO.ES and telephone 649759330, hereinafter USA EL KOKO, SL.
USE OF THE SITE
By using this website and placing orders through it, the user agrees to the following:
* Use the website solely for the purpose of consulting products and placing orders.
* Do not make any fraudulent or false orders. If an order is reasonably considered to be fraudulent, USA EL KOKO, SL is authorized to cancel it and inform the relevant authorities.
* Have legal capacity to enter into contracts (the user declares to be over 18 years of age).
* Provide your contact information in a truthful and exact way in order to be able to send the orders.
PERSONAL DATA PROTECTION
USA EL KOKO, SL informs users of this website about its policy regarding the treatment and protection of personal data that may be collected by browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.
PURCHASE CONDITIONS
Service availability. Users have the possibility of placing orders for the items offered through the website both for delivery to an address within Spanish territory and to a European destination.
Language.
The contract will be formalized in Spanish.
Product availability.
Orders are subject to product availability. If there are difficulties regarding the supply of the products or if there are no items left in stock, USA EL KOKO, SL will inform the client of this circumstance, either by mail or by phone and will refund any amount that may have been paid for the product or products not available or will exchange the product for another of the same value, as decided by the client.
Product prices.
The prices of the articles include all current taxes but do not include shipping costs, which will be added to the total amount. USA EL KOKO, SL reserves the right to modify prices at any time, although the products will be billed based on the price in force at the time of placing the order (subject to product availability).
The purchase order will indicate both the total price of the product/products, including VAT and the corresponding shipping costs, as indicated in the following sections. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.
In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations. in each of these territories.
Shipping costs to addresses in Spanish territory.
Shipping costs are free in the peninsula, Balearic Islands, Ceuta and Melilla. To the Canary Islands they will be €10 plus taxes.
Shipping costs to addresses outside Spanish territory.
For orders abroad, rates and valuation are currently pending.
For orders equal to or greater than __€ no shipping costs will be applied.
Way to place an order.
To place an order you must select the desired item or items. Once you have selected all the items you want, they will be added to your shopping cart. The next step will be to process the order and make the payment. To do this, you must follow the steps requested on the website and follow the purchase instructions that appear on the screen. You will only be asked for the information necessary for the purchase and subsequent delivery of the order. Before formalizing the purchase, you must EXPRESSLY ACCEPT these conditions as well as the privacy policy.
The data recorded by the website constitutes proof of the transactions carried out. The customer will receive order confirmation via email.
During the process, before making the payment, you can modify the details of your order. The order is not formalized until the process is finished, which will happen when you have made the payment. Clicking on "Pay" implies that you acquire and pay for the selected items, this step implies a binding commitment.
There are no purchase limits. The user can place the order for the number of items they want, without established minimums or maximums.
Right to cancel the order.
USA EL KOKO, SL reserves the right to reject an order from a customer with whom there is a dispute.
Likewise, USA EL KOKO, SL You have the right to refuse or cancel an order for justified reasons, such as:
* Due to an error in the billing information (which is incorrect or impossible to verify)
* If there is suspicion of fraud with the bank card
* If it is not possible to send it to the indicated address
* If there are reasons why it is suspected that the user is not a final consumer
* If the user is under 18 years of age
* If full payment has not been made.
Way to pay.
You can use a bank card, bank transfer, Klarna or Afterpay/Clearpay as a means of payment. In the case of payment by card, the total amount of the order, which will include the shipping costs that correspond according to the case, will be charged to the customer's account at the time of purchase. In the case of Klarna or Afterpay/Clearpay, the installment payment is charged month by month for 3 months.
By paying by card and in the event that an incident occurs during the process (for example, the terminal reports the denial of the card) the order will be automatically cancelled. The payment system by bank card is made through the payment gateway of Stripe
By clicking on "Pay" the user is confirming the payment of the order as well as that the credit card is his. To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize the payment, the order will be automatically canceled, informing the system to the customer about said cancellation.
USA EL KOKO, SL It also offers you the possibility of making the payment by bank transfer.
The order will be sent to the address that you indicate once the payment of the total amount of the order has been confirmed. If the amount is not for the total, USA EL KOKO, SL reserves the right not to send the order until full payment by the customer.
Delivery.
The products will be sent to the address that the user has indicated.
The delivery time ranges between 24 and 72 hours (business days) for addresses on the peninsula and 7 business days for deliveries to the Balearic Islands, the Canary Islands, Ceuta and Melilla.
The delivery period for addresses outside Spanish territory is pending rates and valuation at this time.
The indicated deadlines will be respected as long as there are no unforeseen or extraordinary circumstances beyond our control. If for any reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.
For the purposes of these conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the time in which you or a third party indicated by you acquire material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address
Undeliverable.
If it is impossible to deliver the order to the indicated address, USA EL KOKO, SL will try to deliver it to a third party indicated by the client or try to deliver it again at a later date. For this, we ask that if you are not going to be at home, contact USA EL KOKO, SL to arrange delivery another day.
If within 15 days, counting from when your order is available for delivery, the order could not be delivered for reasons not attributable to USA EL KOKO, SL, we will understand that you wish to withdraw from the contract and we will consider it terminated.
As a consequence of the termination of the contract, we will return all payments received from the user, including delivery costs, without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please keep in mind that the transport derived from the resolution may have an additional cost, so USA EL KOKO, SL will be authorized to pass on the corresponding costs.
Cancellation of an order.
The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
To cancel an order you can use the form that appears in the link RIGHT OF WITHDRAWAL or you can notify it by email by addressing hola@activaelkoko.com by postal mail to the address CALLE MAHÓN, 18, ELCHE (ALICANTE), 03206.
If you send us an email or written communication, please include details of your order to help us identify it.
The withdrawal period will expire 14 calendar days from the day that the client or a third party indicated by the client, other than the carrier, acquired material possession of the goods or in the event that the products that make up the order are delivered separately, 14 calendar days from the day that the client or a third party indicated by the client, other than the carrier, acquired material possession of the last of the aforementioned products.
Once the right of withdrawal has been exercised, the user must send the delivered products to the indicated address, thus assuming the return costs. Please note that if you decide to return the items to us postage due, we will be authorized to charge you for the costs that we may incur.
The right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which the customer received them. No refund will be made if the product has been used beyond its mere opening, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while in your possession. Please return the item using or including all of its original packaging with all tags. Please do not remove the tags until you are sure you want to keep each item.
After examining the article, we will notify you if you are entitled to a refund of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will proceed to refund the full purchase amount plus shipping costs within 14 days of receiving the order. cancelled.
If the return only includes a part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, without shipping costs.
Return of defective products.
If you return the products to us because they are defective or the descriptions do not correspond to them, we will proceed to refund the total price of the products, together with the shipping costs derived and the return of the item.
RESPONSIBILITIES
The access and use of this web page is the responsibility of the users. It is not subject to guarantee by USA EL KOKO, SL:
- The infallibility, availability, continuity, the absence of security deficiencies of the website
- That the content of the page or the information that passes through it is free of viruses or other harmful elements as well as errors, omissions or incorrectness.
- The possible damages or losses that could be derived from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operational functioning of the web pagev
- Delays or blockages in the use of this page caused by deficiencies or overloads of the data processing center, nor of the damages that may be caused by third parties through illegitimate interference that is beyond the control of USA EL KOKO, SL
- USA EL KOKO, SL against any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided, provided that it comes from other sources.
Mere access to the website does not imply any type of commercial relationship between USA EL KOKO, SL and the user.
USA EL KOKO, SL only supplies the products for domestic and private use. The customer agrees not to use the product for commercial, advertising or resale purposes. USA EL KOKO, SL has no responsibility for any customer loss of profit, loss of business, business interruption or loss of business opportunity.
Assignment of rights and obligations.
The contract is binding both for the client and for USA EL KOKO, SL, as well as for our respective successors, assignees and successors in title. The client may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained the consent of USA EL KOKO, SL prior and in writing. We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its validity. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law, nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , that we could have given him.
INFORMATION AND CONTENTS OF THE WEB
The information displayed on the website is current on the date of the last update. USA EL KOKO, SL reserves the right to update/modify/eliminate information on this website at any time and without prior notice.
In the event that the web page contains links to other web pages and materials from third parties, said links are provided for informational purposes only, without USA EL KOKO, SL have any control over the content of such web pages or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.
USA EL KOKO, SL reserves the right to modify the Terms and Conditions of Purchase. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend that you do not use our website.
VIRUSES HACKING AND OTHER COMPUTER ATTACKS
The user must not misuse this website by intentionally introducing viruses, Trojan horses, worms, logic bombs or any other program or technologically harmful material. The user will not try to gain unauthorized access to this web page, to the server on which said page is hosted or to any server, computer or database related to our web page. The user agrees not to attack this web page. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website. We will not be liable for any damage or loss resulting from a denial-of-service attack, virus or any other technologically disruptive or damaging program or material that may affect your computer, computer equipment, data or materials as a result of your use of this website or of downloading content from it or to which it redirects.
INTELLECTUAL PROPERTY AND COPYRIGHT
The user acknowledges and consents that all copyright, registered trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to USA EL KOKO, SL The user may make use of said material only as expressly authorized.
APPLICABLE LAW AND JURISDICTION
The use of this web page and the contracts for the purchase of products through it will be governed by Spanish legislation. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
You can make any complaint and claim before USA EL KOKO, SL by email MAIL or by post to the address CALLE MAHÓN, 18, ELCHE (ALICANTE), 03206.
